At Marshops, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure you have a hassle-free experience.
1. Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must meet the following criteria:
Unused and in the same condition that you received it
In the original packaging
Accompanied by the receipt or proof of purchase
2. Return Process
To initiate a return, please follow these steps:
Contact us at support@marshops.com to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return is approved, we will provide you with instructions on how to send the item back to us.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
The following items cannot be returned:
Gift cards
Downloadable software products
Some health and personal care items
6. Exchanges
If you need to exchange an item due to a defect or damage, please contact us at support@marshops.com . We will provide instructions on how to proceed with the exchange.
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: support@marshops.com
Thank you for shopping with Marshops. We value your business and are committed to providing excellent customer service.
